FAQ – Tia Coco Healthy Chocolate

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Collection: FAQ

What does it mean when we say our chocolate is "HEALTHY CHOCOLATE"? It is...

VEGAN

  • Yes, chocolate (cacao) is naturally vegan and dairy free. We don’t add any dairy to our chocolates. We use organic coconut products and nuts as a dairy alternative. So you are safe knowing all Tia Coco products are 100% vegan. 

REFINED SUGAR FREE

  • Why “refined sugar free” and not sugar free? Well, We use coconut sugar and Lakanto (a Monk Fruit sweetener) in our recipes. We did a ton of research and found that coconut sugar is free of the side effects that a lot of the other sweeteners have. It is a natural, unrefined sugar that retains is nutrients and is low glycemic. Monk Fruit is the best zero calorie, no glycemic sweetener we have found for KETO chocolate line.

MADE WITH ORGANIC INGREDIENTS

  • Though our products are not certified Organic. We use all Organic ethically sourced ingredients.

FAIR TRADE AND RAINFOREST ALLIANCE CERTIFIED CACAO

  • We use pure organic 100% Cacao and Cacao Butter in all of our chocolate. All of our cacao is ethically sourced and sourced from companies that provide Fair Trade and Rainforest Alliance certifications. 

GLUTEN FREE

  • Chocolate is naturally gluten free, but you can add things like wafers, pretzels, cookie pieces, etc. We love to inform you that anything we add is gluten free!! We also cook in a gluten free facility. You are safe in our hands!

SHIPPING CHOCOLATE IN WARM WEATHER

  • We are about as good as you can be at shipping our goodies but, we want you to be aware of some of the common chocolate dangers. The most common reason is lonely chocolate, that is, when it is left in the heat after delivery. We have a list of ways to avoid this for you to check out below!
    1. SHIP TO A LOCATION THAT YOU WILL BE. You can ask a neighbor to keep an eye out if shipping to your home.
    2. Send to a PO Box.  It's a great safe place for your goodies to wait for you! 
    3. Watch for the delivery notifications sent from the carrier or our websiteTurn on your notifications and check your spam folder.
    4. Ship via Express Shipping if extreme heat at your shipping address is common. Though this does cost more it will keep your delicious goodies safer.
    We do not claim responsibility for chocolate that is melted even if shipped Priority. We do treat it as well as it can be on it's journey though! We apply a sticker to each box that warns to keep out of heat. We wrap your goodies in heat resistant foiled bubble wrap to protect from heat. We add ice packs to further protect and regulate any heat encountered. We love your support and we love our chocolate so we take extra care in helping it arrive safely to you!

WHAT IS YOUR REFUND POLICY?

We are certain you will love our Tia Coco products! We offer a 100% money back guarantee on perishable goods. Read our return policy for details and details on refunds for non perishable goods.  

DO YOU SELL YOUR CHOCOLATE WHOLESALE?

Yes! We do! Please email us at: tiacocochocolates@gmail.com for more information on wholesale, quantities and prices.

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

  • Chocolate bars - Our Chocolate Bars last 1 year!
  • Nut Butter Cups - These are good outside of the refrigerator for 3 months and 6 months if kept in the refrigerator.
  • Almond Delights - Good for 4 months! 
  • Truffles (*Available for special orders) - Our Truffles last at least 3 weeks because they are made with Coconut Milk. Due to the shorter shelf life, we only do special orders on Truffles. These must be kept in the refrigerator. 
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